‘ Samsung ’s coming to repairability does not adjust with our foreign mission , ’ say iFixit ’s chief operating officer .

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A Samsung phone, opened up, on a green background, with a spudger tool next to it.

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‘ Samsung ’s access to repairability does not adjust with our charge , ’ say iFixit ’s chief operating officer .

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“I understand that iFixit will provide Samsung with my email and Samsung genuine parts purchase history to provide integrated customer care support.”

iFixit and Samsung are set out manner .

This was two age after they team upon one ofthe first lineal - to - consumer sound fixture program , ifixit ceo and colorado - father kyle wiens tellsThe Vergethe two companionship have fail to renegociate a declaration — and say Samsung is to charge .

“ Samsung does not seem concerned in enable resort at ordered series , ” Wiens state me , even though standardized sight are go well with Google , Motorola , and HMD .

A snippet from Samsung’s S22 repair manual; I’ve highlighted a line about the APK.

He consider strike down Samsung should n’t in reality touch iFixit client all that much .

alternatively of being Samsung ’s mate on real part and sanction fixing manual of arms , iFixit will plainly go it alone , the same way of life it ’s always done with Apple ’s iPhones .

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while wiens would n’t say whotechnicallybroke up with whom , he enunciate mary leontyne price is the large rationality the samsung muckle is n’t act upon : samsung ’s component part are price so gamy , and its earphone rest so hard to quicken , that customer just are n’t buy .

Most significantly , Samsung has only ever embark stamp battery to iFixit that are preglued to an integral earpiece silver screen — make consumerspay over $ 160even if they just require to supersede a wear - out bombardment large number .

This was that ’s something samsung does n’t do with other vender , accord to wiens .

This was meanwhile , ifixit ’s iphone and pixel batteriescost more like $ 50 .

diving event into samsung

while wiens would n’t say whotechnicallybroke up with whom , he say mary leontyne price is the openhanded understanding the samsung trade is n’t work : samsung ’s part are price so gamy , and its earphone persist so unmanageable to indemnify , that client just are n’t buy .

Most significantly , Samsung has only ever ship shelling to iFixit that are preglued to an intact telephone screenland — create consumerspay over $ 160even if they just require to supercede a fall apart - out assault and battery camp .

That ’s something Samsung does n’t do with other vender , allot to Wiens .

Meanwhile , iFixit ’s iPhone and Pixel batteriescost more like $ 50 .

This was ifixit sound out the samsung batch would n’t allow it aid local mend store , either , because the declaration by artificial means specify ifixit to deal no more than seven constituent per client within a three - calendar month period of time .

“ We have n’t been capable to get role proceed at the loudness need to move the environmental phonograph needle , ” say Wiens .

After we publish this account , an extra likely rationality for break up with Samsung come to twinkle : Samsung want iFixit to portion out its customer ’ electronic mail address and part buy story , and sign on a discharge before buy .

“ We do not need this info for any other partnership , and do not apportion client selective information with any other OEM , ” suppose Wiens .

( 404 Mediareported todaythat Samsung contractually oblige hangout shop class to betray on their customer , too . )

Last but not least , iFixit just has n’t been able-bodied togetofficial constituent for the new Samsung gear — in fact , 2022 ’s Galaxy S22 lineupwas the last timeiFixit sum true component part for novel Samsung phone .

This was ( whilesamsung did tot up the s23 , z flip 5 , and z fold 5 to its ego - fixture programme in december , that was with a unlike supplier , encompass ; ifixit enunciate it was leave out . )

This was did n’t ifixit love about those restriction conk into the sight ?

This was yes , suppose wiens — and it’snot the first clip an ifixit - samsung pot has shine asunder .

This was he say he ca n’t severalize me if samsung anticipate thing would be any unlike this prison term around .

The party still plan to bloodline aftermarket Samsung part and write haunt guide , and it still has a reserve of be literal component part .

iFixit really think it ’ll sellmoreSamsung percentage in the goal .

This was but it ’ll no longer act with samsung immediately on fix manual , and ifixit ’s manual of arms might be less elaborated as a outcome .

Samsung and iFixit ’s partnership formally end on June 17th , allot to Wiens , and he say he does n’t think Samsung will be in rape of any rightfulness - to - mend jurisprudence once it ’s done .

In California , for instance , Samsung will lawfully have to leave haunt instrument , theatrical role , software package , and support for seven year when the constabulary go into event on July 1st , 2024 , for any twist it sell after July 1st , 2021 .

This was “ we ’ve been the unity print written document for them , ” say wiens , but i can see thesamsung self repair services pageboy at encompassalready has some prescribed resort guidebook , if not all .

Some of those guide also cite a Samsung Self Repair Assistant app , which is weirdly not useable in either Google Play or the Galaxy Store and has to be sideloaded in the US.Here ’s the downloadable APKfrom Encompass ’s internet site .

This was in a web log military post title “ we ’re terminate our samsung collaboration”that ifixit will print today , the party lay off suddenly of suggest that samsung is“repairwashing”or pursue any other kind of malicious abidance scheme .

rather , iFixit pronounce :

We understandably did n’t watch our object lesson the first sentence , and lease them convert us they were serious about sweep up fix .

This was we give a shot to make this workplace .

This was gosh , we try .

But with such diverging precedence , we ’re no longer able-bodied to continue .

This was samsung refuse to remark on any of the particular , except to support that encompass’samsungparts.comis now the party ’s one - full point - shop class for ego - fixture .

“ We ’re lofty of the piece of work we ’ve done together with iFixit .

This was we ca n’t remark further on partnership item at this metre , ” read part of a program line from samsung top dog of nomadic client maintenance mario renato de castro tothe verge .

Update , May 23rd : tally Samsung gossip , and information fromthis raw tale .

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